Privacy Policy

Effective Date: December 1, 2024

At Zengliw, your privacy is of the utmost importance to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, zengliw.site, or make a purchase. By using our website or providing your information to us, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect personal information from you when you interact with our website, including when you make a purchase, subscribe to our newsletter, or contact us directly. The types of information we may collect include:

  • Personal Identification Information: This includes your name, email address, phone number, mailing address, billing address, payment information, and other details necessary for processing transactions and fulfilling your orders.

  • Account Information: When you create an account on our website, we collect your login credentials (email, password), as well as any other details you may choose to include in your profile.

  • Browsing and Usage Data: We automatically collect data regarding your use of our website. This includes your IP address, browser type, pages visited, and the time and date of your visits. This information helps us improve our website’s functionality and user experience.

  • Cookies and Tracking Technologies: We use cookies and similar tracking technologies (like pixels) to collect data about your website usage. This allows us to enhance your experience by remembering your preferences and customizing our website to suit your needs. You can manage cookies via your browser settings.

2. How We Use Your Information

We use the information we collect in several ways:

  • Order Fulfillment: We use your personal information to process and complete transactions, such as processing payments, shipping orders, and sending order confirmation or shipping notifications.

  • Customer Support: We use your contact details to respond to customer inquiries, provide support, and address any issues you may have with our products or services.

  • Marketing and Promotions: With your consent, we may use your email address to send you promotional offers, product updates, and newsletters. You can opt-out of marketing emails at any time by clicking the unsubscribe link included in our emails.

  • Website Improvement: We use browsing and usage data to analyze how visitors interact with our website and improve its functionality, design, and performance. This data helps us deliver a more personalized and seamless experience.

  • Security and Fraud Prevention: We may use your information to monitor for fraud or other illegal activities, ensuring that our website and services remain secure.

3. How We Protect Your Information

At Zengliw, we take your privacy and security seriously. We implement physical, electronic, and procedural safeguards to protect your personal information. These measures include:

  • Encryption: All sensitive information, such as payment details, is transmitted over secure, encrypted connections (SSL/TLS) to ensure it remains private and protected during transmission.

  • Access Control: We limit access to your personal information to authorized personnel only. Our team members undergo training on data protection practices to ensure that your information is handled securely.

  • Secure Servers: Your personal data is stored in secure servers, which are regularly monitored for potential vulnerabilities and cyber threats.

Despite our best efforts to protect your data, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your information, but we are committed to using commercially reasonable efforts to protect it.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your data with trusted partners under the following circumstances:

  • Service Providers: We may share your information with third-party service providers (e.g., payment processors, shipping companies, and website hosting providers) who help us operate our business and fulfill orders. These providers are contractually obligated to protect your information and use it only for the purposes for which it was shared.

  • Business Transfers: In the event of a merger, acquisition, or sale of our assets, your personal information may be transferred as part of the transaction. We will notify you via email or a prominent notice on our website if such a transfer occurs.

  • Legal Compliance: We may disclose your personal information if required by law or in response to legal processes (e.g., a subpoena, court order, or government request). We may also disclose your information to protect our rights, safety, and property, and that of our users or others.

5. Your Rights and Choices

As a user of our website, you have the following rights regarding your personal information:

  • Access and Update Your Information: You can access, review, and update your personal details at any time by logging into your account on our website or contacting us directly.

  • Opt-out of Marketing Communications: If you no longer wish to receive promotional emails from us, you can opt-out by clicking the unsubscribe link in any marketing email or by contacting us directly.

  • Request Data Deletion: You may request that we delete your personal information, subject to certain legal obligations or the need to retain information for business purposes.

  • Cookies Management: You can control the use of cookies through your browser settings. Please note that disabling cookies may affect your user experience on our website.

  • Right to Data Portability: If you wish to obtain a copy of your personal information in a machine-readable format, you can request it by contacting us directly.

6. Third-Party Websites

Our website may contain links to third-party websites. These third-party sites have their own privacy policies, and we are not responsible for the content or privacy practices of these sites. We encourage you to review the privacy policies of any external websites you visit.

7. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be reflected on this page, and the “Effective Date” at the top of this policy will be updated accordingly. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at: